Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

I think I have an account with Firefox. How do I access it and not loose all my history?

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I set up a Firefox account several years ago. Cannot access using my current password. How can I access my account and reset password without loosing all my history?

Thanks, Dorlene

I set up a Firefox account several years ago. Cannot access using my current password. How can I access my account and reset password without loosing all my history? Thanks, Dorlene

Alle antwurden (1)

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Hi Dorlene, if you don't know the password for your Firefox Account -- used for the Sync service -- then that data is not accessible to you. It's not accessible to Mozilla or anyone who doesn't have the password.

Do you still have your history in your currently running Firefox? You shouldn't lose the history you see in Firefox when you reset your Firefox Account password, just the encrypted data Sync previously stored on Mozilla's servers. However, to be safe, make a backup of your data first.