We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

after a file repair my emails disappeared. can they be restored?

  • 1 antwurd
  • 1 hat dit probleem
  • 1 werjefte
  • Lêste antwurd fan christ1

cplotkin
cplotkin
more options

I was having difficulty "compacting" my emails in my inbox, even though all my other much larger files ie trash, compacted no problem. I came across a repair file option and after that all my emails but a few were gone. Can I retrieve those?

I was having difficulty "compacting" my emails in my inbox, even though all my other much larger files ie trash, compacted no problem. I came across a repair file option and after that all my emails but a few were gone. Can I retrieve those?

Alle antwurden (1)

christ1
christ1
  • Top 25 Contributor
more options

It sounds like your mail files were corrupted.

When attempting to rebuild the index file of a troubled folder Thunderbird is trying to repair the damage already done.

Depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

Make sure to create backups of your profile folder on a regular basis. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile