I tried this but it didn't work: 1. Open your profile folder: Click the menu button , click Help and select Troubleshooting Information. The Troubleshooting Information tab will open. o Under the Application Basics section, click on Open Folder. Your profile folder will open. Note: If you are unable to open or use Firefox, follow the instructions in Finding your profile without opening Firefox. 2. Click the Firefox menu , then click Exit. 3. Right-click on a file you want to copy and choose Copy. 4. Open the new Firefox profile folder. 5. Right-click inside the profile folder and choose Paste.