Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Account data lost

  • 1 antwurd
  • 1 hat dit probleem
  • 2 werjeftes
  • Lêste antwurd fan Paul

Dracal
Dracal
more options

Hi, I installed Forefox on my new phone and logged in. It claims the sync has been finished but all the bookmarks, login info etc. is gone. It looks like a brand new account.

I don't have any previous device (stolen). I tried to find how to recover my account data but I didn't find anything I can do on Android. Any ideas?

Thanks, Petr

Hi, I installed Forefox on my new phone and logged in. It claims the sync has been finished but all the bookmarks, login info etc. is gone. It looks like a brand new account. I don't have any previous device (stolen). I tried to find how to recover my account data but I didn't find anything I can do on Android. Any ideas? Thanks, Petr

Alle antwurden (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.