Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Can I retrieve my recovery key if I've forgotten it?

  • 1 antwurd
  • 2 hawwe dit probleem
  • 5 werjeftes
  • Lêste antwurd fan cor-el

Donna V
Donna V
more options

I set up a recovery key a while ago, but lost the code. I was about to hit REVOKE in my account settings but was afraid this would lock me out of my account. Is there some way of retrieving my recovery code, or resetting it?

I set up a recovery key a while ago, but lost the code. I was about to hit REVOKE in my account settings but was afraid this would lock me out of my account. Is there some way of retrieving my recovery code, or resetting it?

Alle antwurden (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The title says recovery key and your question body mentions recovery key. The former is to get access to the Sync data in case you lost the password and the latter is if you use two factor authentication and lost access the the authenticator app on the mobile phone.

If you can access the Firefox Account then you can probably generate a new recovery key via the settings page. To generate new recovery codes you would have to disable 2FA and re-enable 2FA (i.e. setup 2FA).

See also: