Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Can someone change my account's primary email?

  • 3 antwurd
  • 1 hat dit probleem
  • 2 werjeftes
  • Lêste antwurd fan Ricardo

Ricardo
Ricardo
more options

I have an account with two emails: the primary one, which is no longer accessible, and the secondary one, which is the one I use now.

Unfortunately, I needed to reinstall Firefox due to some problems that seem to have disappeared, but now I forgot the password to the account. I try to use the secondary email linked to that account, but it says that I need to use the primary account to send a code. There's no mention of second account or anything of the sort.

Is there a way for someone to change the secondary email and put it as primary so I can start the password reset process? Or could I receive the code and everything to sort this mess to the secondary email so I could update my password and finally put the secondary email as primary?

(On another note, why put a secondary email if you can't even use it for situations like this? :) )

I have an account with two emails: the primary one, which is no longer accessible, and the secondary one, which is the one I use now. Unfortunately, I needed to reinstall Firefox due to some problems that seem to have disappeared, but now I forgot the password to the account. I try to use the secondary email linked to that account, but it says that I need to use the primary account to send a code. There's no mention of second account or anything of the sort. Is there a way for someone to change the secondary email and put it as primary so I can start the password reset process? Or could I receive the code and everything to sort this mess to the secondary email so I could update my password and finally put the secondary email as primary? (On another note, why put a secondary email if you can't even use it for situations like this? :) )

Alle antwurden (3)

Andrew
Andrew
  • Moderator
more options

Can you try using your secondary account as the login email address?

McCoy
McCoy
more options

Hello Ricardo,

In addition to Andrew's post;   would you please take a look at this article :

https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts

Ricardo
Ricardo Fraacheigener
more options

Andrew said
Can you try using your secondary account as the login email address?

I managed to find the lost password and I tried using your method. While I advanced in the sign-in page, I'm met with this page which requires me to authorize the sign-in. I receive a code in the mailbox (of the secondary email), use it, but I can't enter because "Primary account email required for sign-in". If I tried using the primary email, I'd still wouldn't be able to obtain the authorization code that I need to enter in the account because I can't access the primary email.

Bewurke troch Ricardo op