Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

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Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Passworld problem with Sync

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Hello!

I forgot my firefox account password, so when I tried to log in to a new mozzila to access my previous bookmarks and passwords, I requested a new password. I logged in with the new password, but it doesn't sync my data. I have no history, no bookmarks, no passwords. How can this problem be solved?

Thank you for your answer!

Sincerely: Daniel

Hello! I forgot my firefox account password, so when I tried to log in to a new mozzila to access my previous bookmarks and passwords, I requested a new password. I logged in with the new password, but it doesn't sync my data. I have no history, no bookmarks, no passwords. How can this problem be solved? Thank you for your answer! Sincerely: Daniel

Alle antwurden (1)

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Hi Daniel.

When you change your Firefox Account password, your Firefox Sync data gets deleted from the Mozilla servers. This is a technical limitation with how encryption works. The previous sync data is encrypted using whatever your account password was at the time. If the account password changes, it no longer matches the password that was used to encrypt the data, so that data can no longer be read.

If you sign into Firefox Sync again on Firefox, new data will get synced, but you can't recover any existing bookmarks or other information that was stored on Firefox Sync and not already saved to a browser.