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I can not run the firefox installer after download - I get the message can not create temp folder archive

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tfam567
tfam567
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I have newer HP windows 10 computer. Firefox stopped working. I tried to install again. After downloading I received the following message when trying to install - "can not create temp folder archive" Please help.

I have newer HP windows 10 computer. Firefox stopped working. I tried to install again. After downloading I received the following message when trying to install - "can not create temp folder archive" Please help.

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
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Hi, sorry to hear about this problem. If you are using the small download (stub installer), could you try the full download (offline installer) and see whether that works better:

https://www.mozilla.org/firefox/all/#product-desktop-release

Please double-check the selectors to make sure the correct language and OS are selected.

cor-el
cor-el
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Quote: "can not create temp folder archive"

That is a problem with the 7-ZIP extractor that is able to extract the archive to the temp folder.

You can check the permissions and owner for the temp folder (%TMP% and %TEMP%) via "Properties -> Security -> Advanced" in the right-click context menu.