Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

factory reset

  • 3 antwurd
  • 1 hat dit probleem
  • 9 werjeftes
  • Lêste antwurd fan cor-el

mamiafaka
mamiafaka
more options

Hi, I have reset my laptop and reinstalled firefox, but all my data is gone, can you help me recover my bookmarks and passwords saved on my firefox account

Hi, I have reset my laptop and reinstalled firefox, but all my data is gone, can you help me recover my bookmarks and passwords saved on my firefox account

Bewurke troch mamiafaka op

Alle antwurden (3)

Xeys
Xeys
more options

That doesn't sound good. Can you provide more details? Was it a windows reinstall? Is there a 'windows.old' folder on the drive?

mamiafaka
mamiafaka Fraacheigener
more options

the is a windows.old but it is empty, my disk C is 49 Gb but still I don't where else it stored my files. I reinstalled firefox hoping that my bookmarks, and logins will be kept in the account but nothing happen when I log in the browser. Is there any step I dhould have take?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that sync isn't designed to be used as a backup and you can always be unlucky if you rely on restoring data via Sync. Best is always to backup your personal data locally.

Also if you did have the reset the password of the Sync account, you also lose your personal data.