Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Thunderbird email lost thanks to AOL

  • 2 antwurd
  • 1 hat dit probleem
  • 2 werjeftes
  • Lêste antwurd fan lmnolt

jan.hostage
jan.hostage
more options

I have a Verizon email account. Verizon email was purchased by AOL a while back, so Verizon email is supported by AOL. AOL recently informed users that if you're using non-AOL software to access email, the app's security needs to be updated to comply with AOL requirements. The Thunderbird instructions are to delete the AOL account and then add it back. Sadly (not being very bright!) I didn't realized that this would destroy all of my inbox subfolders, including a lot of critical emails. Is there any way to retrieve them? For what it's worth, the incoming mail server is pop.verizon.net.

THANK YOU!

I have a Verizon email account. Verizon email was purchased by AOL a while back, so Verizon email is supported by AOL. AOL recently informed users that if you're using non-AOL software to access email, the app's security needs to be updated to comply with AOL requirements. The Thunderbird instructions are to delete the AOL account and then add it back. Sadly (not being very bright!) I didn't realized that this would destroy all of my inbox subfolders, including a lot of critical emails. Is there any way to retrieve them? For what it's worth, the incoming mail server is pop.verizon.net. THANK YOU!

Keazen oplossing

It wasn't necessary to delete and re-add the account, but the older mail is probably still available. Help/More Troubleshooting, Profile Folder, Open Folder, open the Mail subfolder. Is there a subfolder named pop.verizon.net and one named pop.verizon-1.net? If so, Tools/Account Settings, select Server Settings for the Verizon POP account. In the right pane, if Local Directory is pointing to pop.verizon-1.net, click Browse... and point it to pop.verizon.net, then restart TB.

http://kb.mozillazine.org/Recovering_deleted_mail_accounts

Dit antwurd yn kontekst lêze 👍 1

Alle antwurden (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Keazen oplossing

It wasn't necessary to delete and re-add the account, but the older mail is probably still available. Help/More Troubleshooting, Profile Folder, Open Folder, open the Mail subfolder. Is there a subfolder named pop.verizon.net and one named pop.verizon-1.net? If so, Tools/Account Settings, select Server Settings for the Verizon POP account. In the right pane, if Local Directory is pointing to pop.verizon-1.net, click Browse... and point it to pop.verizon.net, then restart TB.

http://kb.mozillazine.org/Recovering_deleted_mail_accounts

jan.hostage
jan.hostage Fraacheigener
more options

Thank you, thank you! I've been agonizing over how to recover all of the information that was lost. I greatly appreciate your quick response. I can feel my blood pressure going down.

lmnolt
lmnolt
more options

Dear sfhowes:

That did it. Not exactly like the reference cited, but I was able to have done some research and found that the info was listed under mailbox.verizon.net and used that as the target and it worked. Thanks for your speedy response. More support from me will be forthcoming!!