Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

WidevineCdm plugin has crashed

  • 3 antwurd
  • 1 hat dit probleem
  • 1248 werjeftes
  • Lêste antwurd fan jonzn4SUSE

mason.gulu
mason.gulu
more options

Whenever I attempt to access DRM content such as netflix or spotify I am notified that the WidevineCdm plugin has crashed. I'm running firefox version 101.0.1 on Kubuntu 22.04, I am running the debian package release, but I had this issue with the snap version too. I've submitted crash reports, but they're all "EMPTY: no crashing thread" (https://crash-stats.mozilla.org/report/index/20af09a5-6bc4-4719-9242-38f5c0220614 here's one).

Whenever I attempt to access DRM content such as netflix or spotify I am notified that the WidevineCdm plugin has crashed. I'm running firefox version 101.0.1 on Kubuntu 22.04, I am running the debian package release, but I had this issue with the snap version too. I've submitted crash reports, but they're all "EMPTY: no crashing thread" (https://crash-stats.mozilla.org/report/index/20af09a5-6bc4-4719-9242-38f5c0220614 here's one).

Keazen oplossing

The issue was resolved when I uninstalled the debian version, and then reinstalled the snap version. The snap version of firefox I had installed was the default when I installed Kubuntu. The steps I followed to install the debian version were:

  1. Removed the snap version using snap disable and snap purge (snap disable firefox; snap remove --purge firefox)
  2. added apt-repository ppa:mozillateam/ppa
  3. Edited /etc/apt/preferences.d/99mozillateamppa to disable the snap package and make the apt ppa package have priority
  4. ran (apt install -t 'o=LP-PPA-mozillateam' firefox)

/etc/apt/preferences.d/99mozillateamppa at this point contained Package: firefox* Pin: release o=LP-PPA-mozillateam Pin-Priority: 501 Package: firefox* Pin: release o=Ubuntu Pin-Priority: -1

These steps resulted in the issue as described above. I took a few more troubleshooting steps of deleting browser history and cookies, clearing startup cache, and uninstalling/reinstalling the debian installation of firefox while deleting my profile directory in-between installations. All of these steps still resulted in the same issue. The steps I followed to reinstall the snap version were:

  1. apt remove firefox and autoremove (apt remove firefox; apt autoremove)
  2. Edited /etc/apt/preferences.d/99mozillateamppa to remove the apt ppa package and instead make the snap package have priority
  3. Installed firefox using snap install (snap install firefox)

/etc/apt/preferences.d/99mozillateamppa now contains Package: firefox* Pin: release o=Ubuntu Pin-Priority: 501

I had resolved the issue prior to receiving the notification for this reply, so I apologize for not marking it as resolved and posting this earlier. I'm not sure what circumstances resulted in this snap installation being successful, I'm sorry I can't provide more useful information

Dit antwurd yn kontekst lêze 👍 1

Alle antwurden (3)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Can we get the exact steps to replicate the issue? Try downloading Firefox from Mozilla, run it from the folder and see if you have the same issue. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

mason.gulu
mason.gulu Fraacheigener
more options

Keazen oplossing

The issue was resolved when I uninstalled the debian version, and then reinstalled the snap version. The snap version of firefox I had installed was the default when I installed Kubuntu. The steps I followed to install the debian version were:

  1. Removed the snap version using snap disable and snap purge (snap disable firefox; snap remove --purge firefox)
  2. added apt-repository ppa:mozillateam/ppa
  3. Edited /etc/apt/preferences.d/99mozillateamppa to disable the snap package and make the apt ppa package have priority
  4. ran (apt install -t 'o=LP-PPA-mozillateam' firefox)

/etc/apt/preferences.d/99mozillateamppa at this point contained Package: firefox* Pin: release o=LP-PPA-mozillateam Pin-Priority: 501 Package: firefox* Pin: release o=Ubuntu Pin-Priority: -1

These steps resulted in the issue as described above. I took a few more troubleshooting steps of deleting browser history and cookies, clearing startup cache, and uninstalling/reinstalling the debian installation of firefox while deleting my profile directory in-between installations. All of these steps still resulted in the same issue. The steps I followed to reinstall the snap version were:

  1. apt remove firefox and autoremove (apt remove firefox; apt autoremove)
  2. Edited /etc/apt/preferences.d/99mozillateamppa to remove the apt ppa package and instead make the snap package have priority
  3. Installed firefox using snap install (snap install firefox)

/etc/apt/preferences.d/99mozillateamppa now contains Package: firefox* Pin: release o=Ubuntu Pin-Priority: 501

I had resolved the issue prior to receiving the notification for this reply, so I apologize for not marking it as resolved and posting this earlier. I'm not sure what circumstances resulted in this snap installation being successful, I'm sorry I can't provide more useful information

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Cool. Just mark it as resolved, but I would keep a copy from Mozilla to compare for future issues.  ;-)