Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

PDF File Attachment to Outlook.com or Gmail using Firefox Not Working

  • 1 antwurd
  • 1 hat dit probleem
  • 8 werjeftes
  • Lêste antwurd fan cor-el

jackmancino
jackmancino
more options

I use Outlook.com for primary email and Gmail as secondary email using the Firefox browser. Over the last few weeks I am no longer able to attach a PDF file to an email in either Outlook or Gmail using Firefox. I can open both my Outlook.com or Gmail in the Edge browser and can still attach a PDF file there but it doesn't work in Firefox anymore. I use Firefox as my browser for everything, so having to switch to Edge just for email only is a pain. Why am I unable to attach a PDF file to my email using Firefox as I have been for years? The error message across the top of the email says, "The following files couldn't be attached: 'File Name'. Please try again later."

I use Outlook.com for primary email and Gmail as secondary email using the Firefox browser. Over the last few weeks I am no longer able to attach a PDF file to an email in either Outlook or Gmail using Firefox. I can open both my Outlook.com or Gmail in the Edge browser and can still attach a PDF file there but it doesn't work in Firefox anymore. I use Firefox as my browser for everything, so having to switch to Edge just for email only is a pain. Why am I unable to attach a PDF file to my email using Firefox as I have been for years? The error message across the top of the email says, "The following files couldn't be attached: 'File Name'. Please try again later."

Alle antwurden (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that (anti-virus) security software is causing the problem. Try to disable security software temporarily to see if that makes a difference.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window