Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Can not log in to Firefox account

  • 1 antwurd
  • 1 hat dit probleem
  • 6 werjeftes
  • Lêste antwurd fan Dropa

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Hello, I have two Firefox Accounts related to my email addresses of [edited} @thejones.org' and [edited] @thejones.org' In fact, they are really both the same email address and an alias. Other alias' for the email are [edited] @thejones.org and r[edited] @thejones.org. Please find the attached 39 bytes [edited] @thejones.org Firefox Recovery Key.txt file dated 9/08/2020 10: xxxx: xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxx Because of confusion on my part on how all this is supposed to fit together, I no longer have access to my original secure Firefox login for [edited] @thejones.org because I deleted the google authenticator app for that login. My google authenticator app for [edited] @thejones.org is still working Ok. Easiest solution to this whole mess is to delete my original account for rod@thejones.org and I'll continue to use my [edited] @thejones.org Would you please either link my secure signin to [edited] @thejones.org with [edited] @thejones.org, or delete the secure signin for [edited] @thejones.org. If you send an email to [edited] @thejones.org requesting approval to delete that account, I will respond accordingly.



/made edits as this is a public support forum and not some sort of private ticket or chat system.

Hello, I have two Firefox Accounts related to my email addresses of [edited} @thejones.org' and [edited] @thejones.org' In fact, they are really both the same email address and an alias. Other alias' for the email are [edited] @thejones.org and r[edited] @thejones.org. Please find the attached 39 bytes [edited] @thejones.org Firefox Recovery Key.txt file dated 9/08/2020 10: xxxx: xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxx Because of confusion on my part on how all this is supposed to fit together, I no longer have access to my original secure Firefox login for [edited] @thejones.org because I deleted the google authenticator app for that login. My google authenticator app for [edited] @thejones.org is still working Ok. Easiest solution to this whole mess is to delete my original account for rod@thejones.org and I'll continue to use my [edited] @thejones.org Would you please either link my secure signin to [edited] @thejones.org with [edited] @thejones.org, or delete the secure signin for [edited] @thejones.org. If you send an email to [edited] @thejones.org requesting approval to delete that account, I will respond accordingly. /made edits as this is a public support forum and not some sort of private ticket or chat system.

Bewurke troch James op

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That isn't something the forum users can help with. If reset doesn't work there is nothing more that can be done by any users here.