Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Problem loading page

more options

What do I do or what do you do to correct this issue. I cannot download my email. Thanks.

What do I do or what do you do to correct this issue. I cannot download my email. Thanks.

Alle antwurden (2)

more options

Hi, what email site is it? If it's Xfinity/Comcast...

Within the past couple of months, Xfinity changed many of their URLs. Maybe this is just now affecting your account. Could you:

(A) Purge Firefox's web content cache to remove possibly conflicting files. See:

How to clear the Firefox cache (only select Cached web content, don't clear all cookies and site data)

If you have a large hard drive, this might take a few minutes.

(B) Try using one of these URLs to access your Xfinity mail

Direct email link: https://xfinityconnect.email.comcast.net/

New hub page: https://www.xfinity.com/hub/ -- toward the upper right, there's an account button (looks like a little head and shoulders in a circle) that opens a panel to sign in. Any luck using the "Check Email" link on that account panel?

more options

Hi, are you having a connection problem on a page with an address at idm.xfinity.com -- revoked certificate? Unfortunately, this is a problem on the server where it looks like someone forgot to update a certificate.

Firefox may be the last browser that does a real-time check for whether a site certificate has been revoked, so it is the first affected by this kind of problem. Firefox doesn't have a way to exempt one site from this check; it is all sites or no sites. For that reason, if you are okay with checking your email in another browser for a while, that probably is safest, rather than me describing how to turn off certificate revocation checking globally.