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update to 115 Supernova is empty page with menu and taskbar. Could not see folders, nor address book, nor inbox messages for 5 accounts

  • 4 antwurd
  • 3 hawwe dit probleem
  • 1 werjefte
  • Lêste antwurd fan Brian Barrett

angellea
angellea
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I was running TB 102.15 and I did an update which was to 115 supernova. When I opened the supernova application on my windows 10 desktop, I could not see folders, nor address book, nor inbox messages for any of my 5 emails that TB manages. It was an empty page with menu and taskbar only.

I actually was able to pull my old profile while under 102.15 from a cloud backup of idrive. I uninstalled supernova, saved and then deleted my thunder profile from "app data" (that supernova created), reinstalled 102.15, let it populate a new profile, copied the items IN my old profile (102.15) that was from idrive and pasted them in the new .default-release folder. Its running again. BUT..... I am now afraid what will happen when I HAVE TO update to supernova....what wouldn't my 102.15 profile just transfer over to 115 supernova?????

I was running TB 102.15 and I did an update which was to 115 supernova. When I opened the supernova application on my windows 10 desktop, I could not see folders, nor address book, nor inbox messages for any of my 5 emails that TB manages. It was an empty page with menu and taskbar only. I actually was able to pull my old profile while under 102.15 from a cloud backup of idrive. I uninstalled supernova, saved and then deleted my thunder profile from "app data" (that supernova created), reinstalled 102.15, let it populate a new profile, copied the items IN my old profile (102.15) that was from idrive and pasted them in the new .default-release folder. Its running again. BUT..... I am now afraid what will happen when I HAVE TO update to supernova....what wouldn't my 102.15 profile just transfer over to 115 supernova?????

Bewurke troch Wayne Mery op

Alle antwurden (4)

angellea
angellea Fraacheigener
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correction-----I deleted my profile created under supernova since I had my old profile from 102.15 on my i drive backup account.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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Sounds like when you installed supernova that you didn't install it over top of version 102, into version 102's program directory.

Is that possible?

angellea
angellea Fraacheigener
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Yes 102.15 was installed and running. Then it updated to supernova and that is when everything dissapeared. But you are correct in that I later uninstalled 102 and installed supernova and that also failed. so I went back to installing 102.15 and then updated thru "Help--->about thunderbird" but again it failed. The program did install correctly but it did not show any folders, no address book and no emails. It was just a blank /empty program.

I am totally petrified to update to supernova again. I did upgrade my mother's thunderbird to supernova and no problems. I also updated my husbands and again no problems with importing the profile on both of there desktops. But mine is not importing my 102.15 profile....

Brian Barrett
Brian Barrett
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I've been suffering from the same experience you had angellea but I haven't yet reverted to the older 102.15 yet. Instead, I found a work-around that while messy, works temporarily. I'm hoping there's a bug fix release for those of us upgrading from 102.15 here in the near future??

But in case anyone is interested in the details, see my posts here: https://support.mozilla.org/en-US/questions/1423621#answer-1603330