Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Retrying Save As Web Page, Complete does not retry all files

  • 3 antwurd
  • 1 hat dit probleem
  • 1 werjefte
  • Lêste antwurd fan Jidis Safi

rs.holmes
rs.holmes
more options

Using 118.0.1 (64-bit) under Linux Mint 21.2.

Apparent bug: Retrying failed "Web Page, Complete" case of "Save Page As..." does not retry downloading files.

  1. Observed behavior:

1. With the extension "DuckDuckGo Privacy Essentials" enabled, typically if I do "Save Page As..." and choose "Web Page, Complete", then one or more files in the resulting "... Files" folder is missing compared to if the extension is disabled. This is probably as it should be. But...

2. In the downloads dropdown the download is shown as "failed". This is arguably as it should be, though the lack of information as to exactly which file download failed is unhelpful. Or arguably it is not as it should be, since from the point of the privacy extension user the download did not fail, it succeeded completely. But...

3. ***If I then click on the retry icon, it re-downloads *only the HTML*, not the files folder, and reports success.***

  1. Expected behavior:

If a "Save As..." "Web Page, Complete" fails, then retry should attempt to re-download all the files, or at least all the ones thought to have failed.

Using 118.0.1 (64-bit) under Linux Mint 21.2. Apparent bug: Retrying failed "Web Page, Complete" case of "Save Page As..." does not retry downloading files. # Observed behavior: 1. With the extension "DuckDuckGo Privacy Essentials" enabled, typically if I do "Save Page As..." and choose "Web Page, Complete", then one or more files in the resulting "... Files" folder is missing compared to if the extension is disabled. This is probably as it should be. But... 2. In the downloads dropdown the download is shown as "failed". This is arguably as it should be, though the lack of information as to exactly which file download failed is unhelpful. Or arguably it is not as it should be, since from the point of the privacy extension user the download did not fail, it succeeded completely. But... 3. ***If I then click on the retry icon, it re-downloads *only the HTML*, not the files folder, and reports success.*** # Expected behavior: If a "Save As..." "Web Page, Complete" fails, then retry should attempt to re-download all the files, or at least all the ones thought to have failed.

Keazen oplossing

Yes I did. Why is this link not on the Firefox support page? I looked for it but could find nothing but a link to this community.

Dit antwurd yn kontekst lêze 👍 0

Alle antwurden (3)

JohnQ Public
JohnQ Public
more options

Did you want to report a bug? https://support.mozilla.org/en-US/kb/file-bug-report-or-feature-request-mozilla

rs.holmes
rs.holmes Fraacheigener
more options

Keazen oplossing

Yes I did. Why is this link not on the Firefox support page? I looked for it but could find nothing but a link to this community.

Jidis Safi
Jidis Safi
more options

This looks like the most recent, non-archived report on the same issue I've had for ages, and I'm actually on Windows 7 64-bit (currently using Firefox ESR Version 115.2.0). If it helps any, I checked a few things just now after reading suggestions in some of the other posts on it.

- Path length seems to have no connection. I stripped the saved .html file/folder name down to a single word, saved in the root of my storage drive, and it still allegedly fails.

- On the couple checks I just did, the actual batch of files in the saved "_files" folder of the failed save checksums OK against those of a successful save after using the retry button. I thought that in the past, it was saving an incomplete batch of files, where most of the images weren't saved, but I guess that's not always the case.

- The actual .html file, on the other hand, did not match on checksums, so maybe the failure is in that file rather than the corresponding folder, unless the file content normally changes due to dynamic ads or something else.

It's not 100% consistent, as some "web page, complete" saves go through with no problem. It also might be worth noting that I seem to be one of the few who run with Windows *not* set to hide all the file extensions. I think that's caused some related issues in the past that none of the people running on the default seemed to have.

Maybe something in there could help narrow it down. - Thanks!