Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Firefox sync dosn't get my older logins.

  • 2 antwurd
  • 0 hawwe dit probleem
  • 1 werjefte
  • Lêste antwurd fan cor-el

more options

HI Team,

I have alot of logins saved from my previous laptop and it was syncing with firefox account. My previous laptop got dead. Now i am trying to login to new laptop but passwords and bookmark is not recovered?

Can you please suggest me how can i get my data back?

Thanks, Aman

HI Team, I have alot of logins saved from my previous laptop and it was syncing with firefox account. My previous laptop got dead. Now i am trying to login to new laptop but passwords and bookmark is not recovered? Can you please suggest me how can i get my data back? Thanks, Aman

Alle antwurden (2)

more options

AMANDEEP MANN said

My previous laptop got dead.

Simple... you need to bring it back to life, log into it and allow the sync process to complete. The data is encrypted and since sync is not a back up service, you need to make it happen. Does the previous drive work? If so, take it out and put it in a external case.

Bewurke troch jonzn4SUSE op

more options

You can install the About Sync extension to check what data is stored on the Sync server via the about:sync page provided by this extension.

Close and restart Firefox to access the about:sync page added by this extension (see the about:about page for possible about pages).

Note that resetting the password for the Mozilla account because you do not remember the password will remove all data stored on the Sync server because this password is used to encrypt your data locally for security reasons before it is uploaded to the Sync server and only this password or a possible recovery key can decrypt this data.