We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Install of Thunderbird accepted my donation but does not complete the install. Now when I retry the installation it goes back to the donation screen. How do I get the install to complete? Appreciate the ideas.

  • 1 antwurd
  • 0 hawwe dit probleem
  • 4 werjeftes
  • Lêste antwurd fan Matt

more options

Install of Thunderbird accepted my donation but does not complete the install. It just returned to the donate screen again. If I try to return to the install exe it wont pass the donation screen. I like Thunderbird but not enough to pay twice. How do I get the install to complete? Appreciate any ideas. Thanks

Install of Thunderbird accepted my donation but does not complete the install. It just returned to the donate screen again. If I try to return to the install exe it wont pass the donation screen. I like Thunderbird but not enough to pay twice. How do I get the install to complete? Appreciate any ideas. Thanks

Alle antwurden (1)

more options

Installing and donating are not in any way related, other than the download initiates a request for a donation.

Have you actually run the downloaded file? It does not start all by itself.

Firefox (you appear to be using Firefox) has a button that looks like this click it, locate the file you downloaded and run it. (a double click or right click it and pick from the menu)