I would reinstall thunderbird over the top of current setup. do not uninstall. My guess is there was a corruption in setup.

Thank you for your suggestion, but no change. Still only print option is 'Save to pdf' The printer will print from word/test page/photos, but not Thuderbird...so confused.

Does this printer show up in the printers and devices in windows? What appears in its print queue? What happens if you use the print a test page in Windows?

I find it rather odd that there is only that single printer offered. My system has managed to accumulate all sorts of Microsoft printers like onenote and file as well as the actual printers and they all appear in the drop down list in Thunderbird, just as they do in Windows printers and scanners.

It appears in the list of printers and acts normally in all other programs. To allow us to print emails we have set up Outlook and there are no problems. I suspect we may have to uninstall Thunderbird and reinstall it to solve this problem. Tried running the downloaded installation file over the top of the existing installation, but no change.

Try this: Help/Troubleshooting Info, Printing (bottom of tab), Clear saved print settings, restart TB, see if Epson is available.

We did try that as mentioned in our post of 24/8/24 and still has not effect. Thanks for your response.