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Need to make sure cookies are not blocked and cross-site tracking in enabled

  • 3 antwurd
  • 3 hawwe dit probleem
  • Lêste antwurd fan dmehic

mikeharr21
mikeharr21
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HI,

For many years I have used Firefox as my browser, and I have also used the Bank of America online banking service. Until yesterday, there were no problems with this pairing.

Yesterday, I was able to log on to my B of A account, but I ran into trouble when I attempted to go from their home page to their bill paying service. I was unable to continue and received this message:

"Why can't I access Bill Pay? You might have cookies blocked or cross-site tracking prevented. Depending on what browser you're using, check your settings for these terms. *Block third party cookies. *Cookie tracking. *Cross-site tracking. Make sure cookies are not blocked and cross-site tracking in enabled. Follow any additional instructions in your browser once you have adjusted these settings."

I have been able to verify that a Firefox update was successfully installed on October 3, 2024 at 12:48:08 PM. The update numbers are 131.0 (20240923135042).

Because of the timing, I suspect that this latest update somehow impacted my Bank of America online account.

I do not know how to proceed to accomplish the required modifications that would enable me to continue using all of the features on my B of A account.

Can you help?

Mike

HI, For many years I have used Firefox as my browser, and I have also used the Bank of America online banking service. Until yesterday, there were no problems with this pairing. Yesterday, I was able to log on to my B of A account, but I ran into trouble when I attempted to go from their home page to their bill paying service. I was unable to continue and received this message: "Why can't I access Bill Pay? You might have cookies blocked or cross-site tracking prevented. Depending on what browser you're using, check your settings for these terms. *Block third party cookies. *Cookie tracking. *Cross-site tracking. Make sure cookies are not blocked and cross-site tracking in enabled. Follow any additional instructions in your browser once you have adjusted these settings." I have been able to verify that a Firefox update was successfully installed on October 3, 2024 at 12:48:08 PM. The update numbers are 131.0 (20240923135042). Because of the timing, I suspect that this latest update somehow impacted my Bank of America online account. I do not know how to proceed to accomplish the required modifications that would enable me to continue using all of the features on my B of A account. Can you help? Mike

Alle antwurden (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check for issues with Enhanced Tracking Protection and Total Cookie Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages like about blocked content.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock,NoScript,DuckDuckGo PE,Disconnect,Ghostery,uBlock Origin,Malwarebytes), always make sure such extensions do not block content.

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dmehic
dmehic
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Development team identified the issue and we are working on a fix. It will be resolved as soon as possible with the next update.

In the meanwhile, setting ETP setting to Standard should resolve this issue. https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop#w_adjust-your-global-enhanced-tracking-protection-settings

Thanks for submitting this!

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dmehic
dmehic
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We have just released an update - Firefox 131.0.3 that fixes this issue. Please make sure to update your Firefox. Thank you for reporting this and happy browsing!

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