Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

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Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

in trying to download firefox, it takes me through part of the process, and after hitting the "run" button, i get a message popping up that says "cannot create temp folder archive" and the title of the pop-up seems to be "7-zip". what's going on?

  • 3 antwurd
  • 5 hawwe dit probleem
  • 8 werjeftes
  • Lêste antwurd fan gudguy1

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when i try to download and install firefox for the first time, it takes me through the first 3 steps, hitting the "allow" button, waiting the few minutes it takes for it to download, then hitting the "run" button. as soon as i hit the run button, i get that pop-up. the only option it givces me in the little pop-up window is the "ok" button. i hit that button, and then everything just goes away and disappears. like i never tried downloading firefox in the first place. so i certainly and obviously cannot continue the installation process.

when i try to download and install firefox for the first time, it takes me through the first 3 steps, hitting the "allow" button, waiting the few minutes it takes for it to download, then hitting the "run" button. as soon as i hit the run button, i get that pop-up. the only option it givces me in the little pop-up window is the "ok" button. i hit that button, and then everything just goes away and disappears. like i never tried downloading firefox in the first place. so i certainly and obviously cannot continue the installation process.

Alle antwurden (3)

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Try saving the Firefox setup file, close the browser you used for the download, and then double-clicking the setup file to start the installation procedure.

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did that..with no success..any other ideas..

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Interesting. I tried one more time - instead of saving it to my hard drive, I ran it directly off the Mozilla site and it installed....

Something is definitely wrong with the Mozilla "save as" and THEN run process....

see my original rant reply to another unsasatified user if you're interested: https://support.mozilla.com/en-US/questions/772290