Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Failed install now won't ever install properly

  • 3 antwurd
  • 4 hawwe dit probleem
  • 2 werjeftes
  • Lêste antwurd fan Xircal

jdlewallen
jdlewallen
more options

I attempted to install Firefox before, but the network security settings at the time never let me complete that install - it got stopped at the point where it had to reboot to finish.

Now it is caught in an endless loop of wanting to restart Windows all the time, but never completes. The security settings were changed to allow me to install, but now when I download and restart the download, or even when I go to the programs menu and attempt to UNINSTALL the program, it just goes back to the damn popup about needing to restart to complete the original install!!! How in the hell do I get rid of the old one? The folder was deleted from the PROGRAM FILES, but STILL gives me this crap!

I attempted to install Firefox before, but the network security settings at the time never let me complete that install - it got stopped at the point where it had to reboot to finish. Now it is caught in an endless loop of wanting to restart Windows all the time, but never completes. The security settings were changed to allow me to install, but now when I download and restart the download, or even when I go to the programs menu and attempt to UNINSTALL the program, it just goes back to the damn popup about needing to restart to complete the original install!!! How in the hell do I get rid of the old one? The folder was deleted from the PROGRAM FILES, but STILL gives me this crap!

Alle antwurden (3)

Xircal
Xircal
more options

Well, I notice that you posted your question a week ago and we apologize for not responding earlier. Is the problem still ongoing, or have you resolved it?

jdlewallen
jdlewallen Fraacheigener
more options

Not really solved, but I figured out a work-around. I went to "custom" and installed it to a folder on my desktop, then moved it to my program files. However, I still have the rebooting link in my Start menu, and I can't uninstall the new one even -- goes back to the same garbage as above!

There is obviously some remnant of the old, failed install in the system that is screwing with things, but I don't know where/what!

Xircal
Xircal
more options

OK, so when you tried to upgrade, did you go the Help | Check For Updates route, or did you download it from Mozilla Firefox?

If you did the latter, did you uninstall the existing installation via Add/Remove Programs first, or did you just try to overwrite it with the new file?

Also, which security program do you use?