Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

What is the exact problem as to why my new account cannot be activated via the email with the link to click to activate my new account?

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  • Lêste antwurd fan James

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I just newly "Registered" my account. I got an email from Notifications@support.mozilla.com giving me this link to activate my account: https://support.mozilla.com/en-US/users/activate/21faae325135a....... I clicked on the link, got directed to Mozilla'a site, and got this message: "Something is wrong. We cannot activate your account. Please make sure that you have clicked the correct link in your email or typed in the correct address." Did I give the wrong email address? My other email address I use to sign into Yahoo! Mail is: smokefeather12001 at yahoo dot com. What do I need to do to get my account here activated?

I just newly "Registered" my account. I got an email from Notifications@support.mozilla.com giving me this link to activate my account: https://support.mozilla.com/en-US/users/activate/21faae325135a....... I clicked on the link, got directed to Mozilla'a site, and got this message: "Something is wrong. We cannot activate your account. Please make sure that you have clicked the correct link in your email or typed in the correct address." Did I give the wrong email address? My other email address I use to sign into Yahoo! Mail is: smokefeather12001 at yahoo dot com. What do I need to do to get my account here activated?

Bewurke troch James op

Alle antwurden (2)

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My original security image "is" the cat shown on this page. What else do I need to do to get my account activated? It may be possible that when I first got Mozilla Firefox installed/downloaded on my desktop computer, I used the email: smokefeather12001 at yahoo dot com. Do I need to go into my Mozilla profile and edit the current email address that I gave when I first tried to register earlier today (6-5-2011)? I don't know where to find the cat image again. Can someone please help me?

Bewurke troch James op

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If your account is the Cissie01 account you are posting with then it appears to be activated and working fine.

If you need help with a account here then post in https://support.mozilla.com/en-US/forums/contributors where the admins will likely see it better as the Questions section is a active section for Firefox support.