Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

I cannot update, it just says its connecting to the server and does nothing but sit there.

  • 2 antwurd
  • 4 hawwe dit probleem
  • 1 werjefte
  • Lêste antwurd fan petemoralee

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(1) -Firefox keeps crashing for no reason. (2) -I am offered an update but when I say yes to update, the window shows that my MacBook Pro is trying to connect to the server. However, this goes on for hour after hour and never actually connects, or downloads the update. I have also a MacBook Air, which shows the same symptoms.

(1) -Firefox keeps crashing for no reason. (2) -I am offered an update but when I say yes to update, the window shows that my MacBook Pro is trying to connect to the server. However, this goes on for hour after hour and never actually connects, or downloads the update. I have also a MacBook Air, which shows the same symptoms.

Alle antwurden (2)

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If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

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No it did not solve my problem