Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

I've been trying for 3 days to setup firefox sync. It keeps hanging at "Verifying" and doesn't ever verify. Help!

  • 4 antwurd
  • 2 hawwe dit probleem
  • 3 werjeftes
  • Lêste antwurd fan ginny6795

ginny6795
ginny6795
more options

I have updated, uninstalled and reinstalled Firefox and nothing seems to help. I am on Windows 7 with the latest version of Firefox. Also, the window where you put your information to create the sync account is acting peculiar. Three buttons at the bottom are blank. I click the "Options" (I think, because it doesn't have a name) button and select all. Then select the button that should say "Next" on it, but both those buttons say "Undefined" on them. Then I get "Verifying" and it hangs there.

I have updated, uninstalled and reinstalled Firefox and nothing seems to help. I am on Windows 7 with the latest version of Firefox. Also, the window where you put your information to create the sync account is acting peculiar. Three buttons at the bottom are blank. I click the "Options" (I think, because it doesn't have a name) button and select all. Then select the button that should say "Next" on it, but both those buttons say "Undefined" on them. Then I get "Verifying" and it hangs there.

Alle antwurden (4)

dumdidadida
dumdidadida
more options

Hi,

You can consider the Reset Firefox feature via Help (Alt + H) > Troubleshooting Information.

(To revert to the previous profile you were using, close the new profile (i.e. exit Firefox), start Firefox and choose the Default User profile. While the Profile Manager is open, you can also delete the newly reset profile (the one containing random numbers), or the former profile, as the case may be).

Managing profiles

Profiles Howto

ginny6795
ginny6795 Fraacheigener
more options

Well that resolved the problems with the sync setup window. I can see the captcha now and I couldn't see that at all before. I can also see the names of the buttons. It's still hanging at verifying though. Incidentally, when I try to create the account with the email I was using before it says that email already exists, yet when I try to pair my iPhone it can't make the connection. Tried with a different email and hung at verifying. Thanks for trying, we've made progress. Got anymore tricks up your sleeve?

Bewurke troch ginny6795 op

dumdidadida
dumdidadida
more options

Entering about:sync-log in the location (address) bar would give you links to the error logs. Hopefully there would be helpful clues. To check for possible temporary Sync service issues please see this. You can try to verify the current status of your account here.

ginny6795
ginny6795 Fraacheigener
more options

I deleted both sync accounts that they had listed for me that never completed yet were logged somewhere in their system. Trying again and stuck at verifying. Ps: their Captchas are brutal. Deleted all history, files, cookies, etc. still stuck. Thank you for your help. I think the problem is on their end.