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Can not log out of ebay account with Firefox 16.0.01. I have closed Mozilla totaly and reopened and sitll logged in. I need to log out of this program!!!!!

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tendawg95
tendawg95
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I have logged into my ebay account and can not log out. I have Firefox 16.0.01. I can log in with explorer log in and log out. My wife's computer has Mozilla Firefox 15 and I can log in and out with hers. I have tried to close the Mozilla program and re-open and still I am logged in. I do need this fixed quickly.

I have logged into my ebay account and can not log out. I have Firefox 16.0.01. I can log in with explorer log in and log out. My wife's computer has Mozilla Firefox 15 and I can log in and out with hers. I have tried to close the Mozilla program and re-open and still I am logged in. I do need this fixed quickly.

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dumdidadida
dumdidadida
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Hi,

You can try a Ctrl + F5 refresh. If the problem persists, please also right-click the page > View Page Info > Security > View Cookies > Remove All Cookies and refresh the page to be signed out. You can then Reset Firefox and check.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This sounds like a problem with the cookies from that site that aren't removed when you try to log out.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

See also: