Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

sync cannot sign in

  • 2 antwurd
  • 2 hawwe dit probleem
  • 7 werjeftes
  • Lêste antwurd fan cpthk

cpthk
cpthk
more options

I am trying to sign in using my old account. I clicked in sync "I don't have my device with me", then I put in my username and password and recovery key. But when I click "Next", it does nothing, and it doesn't give me an error message either. I tried generating a new key, still didn't work. I tried login to the website UI, it worked fine.

I am trying to sign in using my old account. I clicked in sync "I don't have my device with me", then I put in my username and password and recovery key. But when I click "Next", it does nothing, and it doesn't give me an error message either. I tried generating a new key, still didn't work. I tried login to the website UI, it worked fine.

Bewurke troch cpthk op

Keazen oplossing

Hi, thanks.

I reinstalled firefox by completely removed all the profiles, and the problem resolved. I am not sure what went wrong.

Dit antwurd yn kontekst lêze 👍 0

Alle antwurden (2)

the-edmeister
the-edmeister
  • Moderator
more options

Type about:sync-log in the URL bar and hit Enter.

If a log is shown open it and copy'n'paste the contents here.

cpthk
cpthk Fraacheigener
more options

Keazen oplossing

Hi, thanks.

I reinstalled firefox by completely removed all the profiles, and the problem resolved. I am not sure what went wrong.

Bewurke troch cpthk op