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Why does my computer freeze on Yahoo home page downloads and how do I shut off the Mozilla support page ?

  • 1 antwurd
  • 2 hawwe dit probleem
  • 3 werjeftes
  • Lêste antwurd fan iamjayakumars

edlipman
edlipman
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When I try to download an article on Yhaoo home page the download freezes the computer and I have to use the " control alt delete " keys to turn off the download and get the computer running again. How do I turn off the annoying and frustrating Mozilla Support page when booting up my computer? There ARE NO INSTRUCTIONS ON THE PAGE TELLING HOW TO DO THIS WWHHYYY NNOOTT !!!

When I try to download an article on Yhaoo home page the download freezes the computer and I have to use the " control alt delete " keys to turn off the download and get the computer running again. How do I turn off the annoying and frustrating Mozilla Support page when booting up my computer? There ARE NO INSTRUCTIONS ON THE PAGE TELLING HOW TO DO THIS WWHHYYY NNOOTT !!!

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iamjayakumars
iamjayakumars
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Update Your Firefox to latest version of Firefox 17.0.1 _______________________________________________________________________________ Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.