Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Unable to load update

  • 2 antwurd
  • 2 hawwe dit probleem
  • 11 werjeftes
  • Lêste antwurd fan cor-el

gpdon
gpdon
more options

After I download and restart Firefox I get the following; Software Update failed The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again. I have not other copies of Firefox running, checked services. I am able to uninstall and install the new release manually. What now?

After I download and restart Firefox I get the following; Software Update failed The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again. I have not other copies of Firefox running, checked services. I am able to uninstall and install the new release manually. What now?

Alle antwurden (2)

Andrew
Andrew
  • Moderator
more options

Please try rebooting your computer. Also check in task manager (ctrl+shift+esc) that firefox.exe is not listed.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to run the Firefox program once as Administrator (right-click: Run as Administrator).