Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

I've never had so many crashes in one day. Each time I restart, I hardly do anything, just move the mouse, and Firefox crashes. I've sent a report each time.

RoxanneCarol
RoxanneCarol
more options

everything is updated including adobe flash player. Yet since the last update, it keeps crashing for no reason. I just move the mouse or scroll down and it crashes and closes. I am on windows 8. I do not download apps. Explorer seems to work fine. I prefer to use Firefox but can't complete anything I start because it appears to be in crash mode. How do I stop this?

everything is updated including adobe flash player. Yet since the last update, it keeps crashing for no reason. I just move the mouse or scroll down and it crashes and closes. I am on windows 8. I do not download apps. Explorer seems to work fine. I prefer to use Firefox but can't complete anything I start because it appears to be in crash mode. How do I stop this?

Alle antwurden (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

While this is still in research, it seems to be a Windows 8-specific problem between Firefox 19 and a common graphics card/driver. Roll back to Firefox 18.0.2 here:

http://releases.mozilla.org/pub/mozilla.org/firefox/releases/18.0.2/win32/en-US/

You can install Firefox 18.0.2 over your Firefox 19 installation. It's not a bad idea, however, to back up your personal settings first. See Back up and restore information in Firefox profiles. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)

Bewurke troch jscher2000 - Support Volunteer op