Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Firefox crashes every few minutes. Reinstall, format, memtest ok, disk ok. No changes.

  • 5 antwurd
  • 2 hawwe dit probleem
  • 3 werjeftes
  • Lêste antwurd fan JackS

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My PC was working ok, but I decided to format it because it was time.

I did it, and when I was using the recently installed firefox, it crashes. And did it again few minutes later, and again, and so on.

Tried in deactivating Add-ons, deactivating Sync, reseting Firefox, reinstalling Firefox, format again, installing an updated windows 7, but it keeps doing it.

Run memtest all night, all perfect. Hard drive perfect too.

I don't know what to do now, so I follow the steps here: https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help and now I'm asking you about it.

If you need any more information, please let me know.

Last crash:
bp-401869b2-2488-4b2a-bc71-31c7f2130616

Crashes:
bp-401869b2-2488-4b2a-bc71-31c7f2130616 6/15/2013 9:23 PM
bp-4ca9ebb5-70a5-40b9-95b6-ac8be2130615 6/15/2013 8:46 PM
bp-05a69596-3286-48c4-85fc-0966e2130615 6/15/2013 8:09 PM
cd20e0b9-f7e5-4486-ad6c-af2447154b09 6/15/2013 6:55 PM
bp-f996cfb1-b5bb-4118-a8cc-9dd042130615 6/15/2013 12:55 AM
bp-8d051efd-a6c4-40b9-830c-491412130615 6/14/2013 10:27 PM
db94257f-4b2d-4523-9180-31ffbbf90c38 6/14/2013 10:03 PM
bp-01a14449-9c8c-4019-96dc-b0ecc2130615 6/14/2013 10:01 PM
bp-dcd8bad3-691b-473c-b2a8-ad7d22130615 6/14/2013 9:48 PM
bp-bf8ef1e9-ec3a-444d-831e-383cc2130615 6/14/2013 9:48 PM
bp-12ade04d-e7a6-48a2-bc93-b35532130615 6/14/2013 9:33 PM
bp-b1ce76a1-1519-4389-b340-8b1ff2130614 6/14/2013 1:59 PM
bp-482d78dc-18d1-4bfb-a47a-219a72130614 6/14/2013 1:59 PM
6bd8af27-acc5-4772-a400-69c2037e115f 6/14/2013 4:41 AM
bp-9af131c4-1e9a-4ac9-bd23-c59252130614 6/14/2013 2:20 AM
bp-196c5070-22f6-43ae-a329-82b1a2130614 6/14/2013 12:06 AM
bp-6ed91851-7159-42b7-afff-8a7982130614 6/13/2013 9:53 PM
bp-7038abb4-4440-49f7-a274-3b49b2130614 6/13/2013 9:21 PM
bp-95f1792f-651b-4ac0-afbb-fc5ee2130614 6/13/2013 9:18 PM
bp-6bf018c2-7c73-4388-9f3f-e3f422130613 6/13/2013 8:38 PM
bp-6d7fdae5-3a58-4ce1-beff-7a7e62130613 6/13/2013 12:42 PM
bp-9ed38af8-1afd-4c17-8ae9-18d092130613 6/13/2013 12:50 AM
bp-ac06df03-6766-41a0-8494-832d12130612 6/12/2013 2:00 PM
My PC was working ok, but I decided to format it because it was time. I did it, and when I was using the recently installed firefox, it crashes. And did it again few minutes later, and again, and so on. Tried in deactivating Add-ons, deactivating Sync, reseting Firefox, reinstalling Firefox, format again, installing an updated windows 7, but it keeps doing it. Run memtest all night, all perfect. Hard drive perfect too. I don't know what to do now, so I follow the steps here: https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help and now I'm asking you about it. If you need any more information, please let me know. <pre><nowiki>Last crash: bp-401869b2-2488-4b2a-bc71-31c7f2130616 Crashes: bp-401869b2-2488-4b2a-bc71-31c7f2130616 6/15/2013 9:23 PM bp-4ca9ebb5-70a5-40b9-95b6-ac8be2130615 6/15/2013 8:46 PM bp-05a69596-3286-48c4-85fc-0966e2130615 6/15/2013 8:09 PM cd20e0b9-f7e5-4486-ad6c-af2447154b09 6/15/2013 6:55 PM bp-f996cfb1-b5bb-4118-a8cc-9dd042130615 6/15/2013 12:55 AM bp-8d051efd-a6c4-40b9-830c-491412130615 6/14/2013 10:27 PM db94257f-4b2d-4523-9180-31ffbbf90c38 6/14/2013 10:03 PM bp-01a14449-9c8c-4019-96dc-b0ecc2130615 6/14/2013 10:01 PM bp-dcd8bad3-691b-473c-b2a8-ad7d22130615 6/14/2013 9:48 PM bp-bf8ef1e9-ec3a-444d-831e-383cc2130615 6/14/2013 9:48 PM bp-12ade04d-e7a6-48a2-bc93-b35532130615 6/14/2013 9:33 PM bp-b1ce76a1-1519-4389-b340-8b1ff2130614 6/14/2013 1:59 PM bp-482d78dc-18d1-4bfb-a47a-219a72130614 6/14/2013 1:59 PM 6bd8af27-acc5-4772-a400-69c2037e115f 6/14/2013 4:41 AM bp-9af131c4-1e9a-4ac9-bd23-c59252130614 6/14/2013 2:20 AM bp-196c5070-22f6-43ae-a329-82b1a2130614 6/14/2013 12:06 AM bp-6ed91851-7159-42b7-afff-8a7982130614 6/13/2013 9:53 PM bp-7038abb4-4440-49f7-a274-3b49b2130614 6/13/2013 9:21 PM bp-95f1792f-651b-4ac0-afbb-fc5ee2130614 6/13/2013 9:18 PM bp-6bf018c2-7c73-4388-9f3f-e3f422130613 6/13/2013 8:38 PM bp-6d7fdae5-3a58-4ce1-beff-7a7e62130613 6/13/2013 12:42 PM bp-9ed38af8-1afd-4c17-8ae9-18d092130613 6/13/2013 12:50 AM bp-ac06df03-6766-41a0-8494-832d12130612 6/12/2013 2:00 PM</nowiki></pre>

Bewurke troch cor-el op

Keazen oplossing

I updated the Bios, as an user from this forum suggest me: http://foros.3dgames.com.ar/software.30/813230.win-7-bsod-crasheo-firefox-chrome-flash-entre-otros.html (spanish)

And now is solved, so that was the problem.

My PC: AMD Phenom II X4 940 Black Edition Asus M3A78-EM 8GB memory Sapphire Radeon HD 4850

Original Bios version: 1502 Updated Bios version: 2701

Thank very much for your time.

Dit antwurd yn kontekst lêze 👍 0

Alle antwurden (5)

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Those crashes have to do with JavaScript garbage collection (likely memory corruption).

Did you try Safe Mode?

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Yes. I used the "Reset Firefox" feature, I navigate on Firefox for a few minutes without installing anything, and crashed again.

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Did you try to disable plugins as well (Safe Mode doesn't affect plugins)?

Do the crashes still happen in Safe Mode?


In Firefox Safe mode these changes are effective:

  • all extensions are disabled
  • the default theme is used (no persona)
  • userChrome.css and userContent.css are ignored
  • the default toolbar layout is used (localstore-safe.rdf)
  • the Javascript JIT compiler is disabled
  • hardware acceleration is disabled
  • plugins are not affected
  • preferences are not affected
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Safe mode. Plugins disabled manually. Crashed a minute ago:

bp-4f46c217-5f9b-4139-b5a5-c1bb22130616 6/16/2013 12:43 AM

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Keazen oplossing

I updated the Bios, as an user from this forum suggest me: http://foros.3dgames.com.ar/software.30/813230.win-7-bsod-crasheo-firefox-chrome-flash-entre-otros.html (spanish)

And now is solved, so that was the problem.

My PC: AMD Phenom II X4 940 Black Edition Asus M3A78-EM 8GB memory Sapphire Radeon HD 4850

Original Bios version: 1502 Updated Bios version: 2701

Thank very much for your time.