We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Why "Wrong Recovery Key" When Generated By Firefox When Trying To Sync "Without A Device" After Original Computer Crash

  • 2 antwurd
  • 1 hat dit probleem
  • 1 werjefte
  • Lêste antwurd fan blondguy

more options

My computer crashed and for reasons unknown to me, Mozy didn't back up my Mozilla Firefox files, which I realize are hidden but are no where to be found on Mozy's backup. All I have is my iphone that does have Firefox on it and a new computer. However, the iphone will not sync with the new computer in "discovery mode". And, when I try to perform a sync on the new computer, with a new download of Firefox, clicking "without a device", it generates a recovery key which it in turn rejects as invalid - over and over. Please advise. Also, will an iphone sync with a computer and/or generate a recovery key? My iphone Firefox app doesn't seem to have the capability - anywhere to be found - to generate such a key. Is there any way to copy the bookmarks from the phone to the computer? Lastly, still another mystery, my Firefox account has an old email address, that I need to change, but I have no earthly idea of how to do that either.

My computer crashed and for reasons unknown to me, Mozy didn't back up my Mozilla Firefox files, which I realize are hidden but are no where to be found on Mozy's backup. All I have is my iphone that does have Firefox on it and a new computer. However, the iphone will not sync with the new computer in "discovery mode". And, when I try to perform a sync on the new computer, with a new download of Firefox, clicking "without a device", it generates a recovery key which it in turn rejects as invalid - over and over. Please advise. Also, will an iphone sync with a computer and/or generate a recovery key? My iphone Firefox app doesn't seem to have the capability - anywhere to be found - to generate such a key. Is there any way to copy the bookmarks from the phone to the computer? Lastly, still another mystery, my Firefox account has an old email address, that I need to change, but I have no earthly idea of how to do that either.

Bewurke troch blondguy op

Alle antwurden (2)

more options

Android OS > Settings > Accounts > Firefox Sync > Pair a new Device

more options

Thanks for trying to help, but I have an iphone and not an Android. When in blue tooth mode and now discoverable, it won't discover. Other than discover, to my knowledge, there is no sync button on the iphone app.

Bewurke troch blondguy op