We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

videos won't play in latest version

  • 4 antwurd
  • 36 hawwe dit probleem
  • 2 werjeftes
  • Lêste antwurd fan AmieW

AmieW
AmieW
more options

When will I learn that once I find a version of FF that works, not to update it? I was working with v20 for a long time, and it worked fine. Decided to update to latest version, and BAM! Videos don't play.

Tried safe mode, still same thing. No videos will play. Was fine this morning, but tried to watch CNN video and it would not play. Spinning circle just jumps around, doesn't spin. YouTube won't play either.

Portable version from Portable Apps works fine.

When will I learn that once I find a version of FF that works, not to update it? I was working with v20 for a long time, and it worked fine. Decided to update to latest version, and BAM! Videos don't play. Tried safe mode, still same thing. No videos will play. Was fine this morning, but tried to watch CNN video and it would not play. Spinning circle just jumps around, doesn't spin. YouTube won't play either. Portable version from Portable Apps works fine.

Alle antwurden (4)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

The Portable version of Firefox 26 works? That implies that there's an issue with your settings in non-portable Firefox 26.

Edit: I do read, but sometimes I read too fast. Ignore the Safe Mode suggestion.

Bewurke troch jscher2000 - Support Volunteer op

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Is there anything special about how your non-portable Firefox connects? Please check:

orange Firefox button (or Tools menu) > Options > Advanced > Network "mini-tab" > Settings button

The default is "Use system proxy settings" and you might also try "No proxy"

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use extensions (Firefox/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions aren't blocking content.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
AmieW
AmieW Fraacheigener
more options

Thanks, but I'll just use the portable version, which actually works. I get a little tired of trying to make FF work properly sometimes. For some reason, portable works fine no matter what add-ons I use, so I'm glad there is that option.