We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Suddenly can't access log-in feature on a specific often-used site, works on IE11. Cleared history and cache. Suggestions?

  • 2 antwurd
  • 5 hawwe dit probleem
  • 14 werjeftes
  • Lêste antwurd fan Chris Sokol

more options

Currently using Firefox 26. There is one particular site I access regularly, the site now comes up, but I'm getting this message in the log-in box:

           "The connection was interrupted.  The connection was interrupted while the page was loading.  The site could be temporarily unavailable or too busy. Try again in a few moments.  If you are unable to load any pages, check your computer's network connection.  If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web."

Can log in to the site using Firefox 26 on another network, or using IE11 anywhere. Don't have a problem with any other site. Have cleared history and cache, used "forget this site".

Currently using Firefox 26. There is one particular site I access regularly, the site now comes up, but I'm getting this message in the log-in box: "The connection was interrupted. The connection was interrupted while the page was loading. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web." Can log in to the site using Firefox 26 on another network, or using IE11 anywhere. Don't have a problem with any other site. Have cleared history and cache, used "forget this site".

Keazen oplossing

Could you check whether there is anything special about how Firefox connects to the internet? Under:

orange Firefox button (or Tools menu) > Options > Advanced > Network mini-tab > "Settings" button

The default is "Use system proxy setting" which should piggyback on your IE settings, but you also could try "No proxy" to see whether that makes a difference.


Also, could you check for any error messages in the Browser Console? First return to the login page. Then open the console using Ctrl+Shift+j. To reduce clutter, "unclick" the CSS button, and click the Clear button.

Keep this window open and switch back to the login page and try to log in again. If you switch back to the Browser Console, are there any error messages there?

Dit antwurd yn kontekst lêze 👍 0

Alle antwurden (2)

more options

Keazen oplossing

Could you check whether there is anything special about how Firefox connects to the internet? Under:

orange Firefox button (or Tools menu) > Options > Advanced > Network mini-tab > "Settings" button

The default is "Use system proxy setting" which should piggyback on your IE settings, but you also could try "No proxy" to see whether that makes a difference.


Also, could you check for any error messages in the Browser Console? First return to the login page. Then open the console using Ctrl+Shift+j. To reduce clutter, "unclick" the CSS button, and click the Clear button.

Keep this window open and switch back to the login page and try to log in again. If you switch back to the Browser Console, are there any error messages there?

more options

Changing the proxy setting from the default worked. Out of curiosity I changed it back again, and the site still works.  ?? Thanks for the quick reply.