This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

cant open any videos in youtube and any other sites. please help

  • 5 fhreagra
  • 3 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó cor-el

vchen79
vchen79
more options

i cant buffering or see any video content in the website such as you tube . in you tube it just says an error occured and refreshing didn't work. in some other sites the big panel for the video just didn't show up. its just blank. please help . i try installing adobe flash video and still not working

i cant buffering or see any video content in the website such as you tube . in you tube it just says an error occured and refreshing didn't work. in some other sites the big panel for the video just didn't show up. its just blank. please help . i try installing adobe flash video and still not working

Réiteach roghnaithe

Hi

I noticed you're using Firefox 14 (released almost two years ago July 17, 2012). Why are you on such low a version, even version 28 is more updated than that. You should check for an update to update to the latest version of Firefox.

Is Flash even enabled?

Read this answer in context 👍 1

All Replies (5)

user669794
user669794
more options

Crashes or other problems with certain multimedia content in Firefox (such as Youtube videos and Flash animations or games) can often be resolved by performing the steps in these Knowledge Base articles:

On Windows Vista and above, you can disable Flash protected mode by following the instructions on these pages:

(See this Adobe blog post for technical details about Flash protected mode.)

Please tell us if this helped!

vchen79
vchen79 Úinéir na ceiste
more options

still not working. im reinstalling flash using 64 bit and reinstall the real player too. nothing changes at all

Moses
Moses
  • Moderator
more options

Réiteach Roghnaithe

Hi

I noticed you're using Firefox 14 (released almost two years ago July 17, 2012). Why are you on such low a version, even version 28 is more updated than that. You should check for an update to update to the latest version of Firefox.

Is Flash even enabled?

vchen79
vchen79 Úinéir na ceiste
more options

Thanks its solved by upgrading my firefox to 28 thank you. All works fine now

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can find the full version of the current Firefox 29.0.1 release in all languages and for all Operating Systems here:

Note that because Firefox is a 32-bit application that you need 32-bit versions of plugins.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window