This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

My homepage, xfinity.comcast.net, won't play news videos

  • 1 freagra
  • 6 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó guigs

more options

When I click on a video thumbnail I get a message that says "currently playing" but there's no video. If I move mouse pointer to the space where video should be playing, I can see an address appear at the bottom of the screen which contains the name of the video, but no video plays. I've emptied the cache, history, etc., restarted firefox, even removed and re-installed firefox, but no success. I only have this problem with my home page. Youtube and all other websites work fine.

When I click on a video thumbnail I get a message that says "currently playing" but there's no video. If I move mouse pointer to the space where video should be playing, I can see an address appear at the bottom of the screen which contains the name of the video, but no video plays. I've emptied the cache, history, etc., restarted firefox, even removed and re-installed firefox, but no success. I only have this problem with my home page. Youtube and all other websites work fine.

All Replies (1)

more options

It did not start to play for me either at first, but when I clicked on another video it started to play.

Please check to see if one of your plugins may be affecting this. You can disable them temporarily to see if there is an improvement.

It definitely should autoplay. In your about:config entry does media.autoplay.enabled set to true?