This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Thunderbird is repeatedly crashing and I cannot access downloaded emails. Latest version. What can I do to fix this?

  • 1 freagra
  • 4 leis an bhfadhb seo
  • 5 views
  • Freagra is déanaí ó Wayne Mery

Navas
Navas
more options

Since yesterday I have been unable to access my emails in Thunderbird. Every time I try to open the program (on iMac OS X 10.9.5), it crashes repeatedly. It seems to manage to send a crash report each time. Just now I was able to read one email before it crashed but usually it doesn't even get that far. Please help! I have so much of my life stored in there and I need to be able to regain access.

Since yesterday I have been unable to access my emails in Thunderbird. Every time I try to open the program (on iMac OS X 10.9.5), it crashes repeatedly. It seems to manage to send a crash report each time. Just now I was able to read one email before it crashed but usually it doesn't even get that far. Please help! I have so much of my life stored in there and I need to be able to regain access.

Réiteach roghnaithe

Please post your crash IDs here. see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

Thanks

Read this answer in context 👍 0

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Réiteach Roghnaithe

Please post your crash IDs here. see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

Thanks