This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox for android crashes on startup since lollipop update

  • 6 fhreagra
  • 23 leis an bhfadhb seo
  • 8 views
  • Freagra is déanaí ó Kevin

aroskuski
aroskuski
more options

Everytime I start up Firefox on my Verizon HTC ONE M8 since the lollipop update, it crashes after about a second or two. I am using the latest version of Firefox on the Play Store, and the behavior persists even after uninstalling Firefox and doing a clean install.

Everytime I start up Firefox on my Verizon HTC ONE M8 since the lollipop update, it crashes after about a second or two. I am using the latest version of Firefox on the Play Store, and the behavior persists even after uninstalling Firefox and doing a clean install.

Réiteach roghnaithe

thank you, this is very valuable information. i've filed bug #1140830 about this, so let's hope that mozilla's engineers will look into that issue soon...

Read this answer in context 👍 1

All Replies (6)

Roland Tanglao
Roland Tanglao
  • Moderator
more options

Hi aroskuski:

Please provide the following information so we can help you:

  1. you mean firefox for android 36? We just released an update, please upgrade to Firefox for Android 36.0.1 and let us know if that helps!
  2. Surf to about:crashes and please reply with the report id of your crashes (the report id starts with "bp-")

Cheers!

...Roland

aroskuski
aroskuski Úinéir na ceiste
more options

Roland Tanglao said

Hi aroskuski: Please provide the following information so we can help you:
  1. you mean firefox for android 36? We just released an update, please upgrade to Firefox for Android 36.0.1 and let us know if that helps!
  2. Surf to about:crashes and please reply with the report id of your crashes (the report id starts with "bp-")
Cheers! ...Roland

1. The problems persist in FIrefox for Android 36.0.1. Also, the other day, I tested the latest releases on the Beta, Aurora, and Nightly channels, as well as Firefox for Android 35.0.1, and all displayed the same issue. It also persists after a factory reset that I did for unrelated reasons. 2. Unfortunately, I can't get to about:crashes because Firefox for Android crashes literally every single time I open it. However, I think this crash report is one of mine, based on the user comment: https://crash-stats.mozilla.com/report/index/387ba616-0b87-410e-a96d-347df2150306

philipp
philipp
  • Moderator
more options

Réiteach Roghnaithe

thank you, this is very valuable information. i've filed bug #1140830 about this, so let's hope that mozilla's engineers will look into that issue soon...

guigs
guigs
more options

It looks like the bug is going to be fixed in version 39 (current Nightly version)! Way to go!

philipp
philipp
  • Moderator
more options

hi guigs2, this is landing into a 36.0.2 release that will go live later today

Athraithe ag philipp ar

Kevin
Kevin
  • Moderator
more options

Should be live now if you check the Play store for updates.