This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

need help to keep Firefox from denying me access to my services

  • 1 freagra
  • 1 leis an bhfadhb seo
  • 7 views
  • Freagra is déanaí ó cor-el

more options

am working on the bank site and suddenly Firefox denies access saying that it is an untrusted site. Why? I have used this site since 1980.

am working on the bank site and suddenly Firefox denies access saying that it is an untrusted site. Why? I have used this site since 1980.

All Replies (1)

more options

Please update to the current Firefox 37 release.

  • Help > About Firefox

The Firefox 36 version that you currently run is no longer supported with security updates.

  • It is important to update Firefox and add-ons to the latest version to get all security fixes.

You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.

  • Click the link at the bottom of the error page: "I Understand the Risks"
  • Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate"
  • Click the "View" button and inspect the certificate and check who is the issuer.

You can see more details like the intermediate certificates that are used in the Details tab.