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Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Have downloaded Firefox 3x in past month (uninstalled previous versions first) but had to stop using as keeps freezing and not even able to close the programme

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  • 2 leis an bhfadhb seo
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  • Freagra is déanaí ó FredMcD

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I have now installed and uninstalled Mozilla 3x in past month. I am using windows 8.1. After a space of 1 or 2 days, everything freezes and it will not respond. I couldn't even close the window and shut down the programme.

I have now installed and uninstalled Mozilla 3x in past month. I am using windows 8.1. After a space of 1 or 2 days, everything freezes and it will not respond. I couldn't even close the window and shut down the programme.

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Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.


Here are two things I want you to try;

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


If there are still issues;

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
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