This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

how can I enable 3D viewing in my browser (I have to enable WebGL 3D graphics in my browser - I don't know how to do that)

  • 3 fhreagra
  • 6 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó cor-el

more options

I need to view a plan in 360.autodesk.com Thanks !

I need to view a plan in 360.autodesk.com Thanks !

Réiteach roghnaithe

hello CatMax, for webgl you need a modern graphics driver. however from the system details you've submitted it appears that your device has an ATI Mobility Radeon X300 graphics card built in and this doesn't seem to be supported under windows 7 with updates any longer: http://www.microsoft.com/en-us/windows/compatibility/CompatCenter/ProductDetailsViewer?Name=AMD%20Mobility%20Radeon%20X300%20Graphics%20Card&vendor=AMD&Type=Hardware&tempOsid=Windows+7

so you might be out of luck of getting this site to work with your particular hardware unfortunately... Upgrade your graphics drivers to use hardware acceleration and WebGL

Read this answer in context 👍 2

All Replies (3)

more options

Réiteach Roghnaithe

hello CatMax, for webgl you need a modern graphics driver. however from the system details you've submitted it appears that your device has an ATI Mobility Radeon X300 graphics card built in and this doesn't seem to be supported under windows 7 with updates any longer: http://www.microsoft.com/en-us/windows/compatibility/CompatCenter/ProductDetailsViewer?Name=AMD%20Mobility%20Radeon%20X300%20Graphics%20Card&vendor=AMD&Type=Hardware&tempOsid=Windows+7

so you might be out of luck of getting this site to work with your particular hardware unfortunately... Upgrade your graphics drivers to use hardware acceleration and WebGL

more options

CatMax said

I need to view a plan in 360.autodesk.com Thanks !

Thank you Philipp ! So I believe my computer is to old... :-(

more options

As you can see in the graphics section on the Help > Troubleshooting Information page, there are issues with your graphics display driver.


There are other things that need attention.

Your System Details list shows that you have a user.js file in the profile folder to initialize prefs each time Firefox starts. The user.js file is only present if you or other software has created this file and normally it wouldn't be there.

You can check its content with a plain text editor (right-click: "Open with"; do not double-click). The user.js file is read each time Firefox is started and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.

You can delete the user.js file if you didn't create this file yourself.

You can use this button to go to the currently used Firefox profile folder: