How to fix slowness of downloading and inputting letters?
Takes 20 to 30 times as long to input data or access web sites. Have un installed and reloaded. Took me about 5 minutes to type sentence above! Explorer works fine -- but I hate to go back to it.
Réiteach roghnaithe
hi again barbara, thanks for following up with this information. it seems that your system is lacking a graphics driver, which unfortunately causes this bug you're experiencing in firefox. please install this driver from ati/amd which should match your configuration and get you back to the speed you're used to: http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2064
Read this answer in context 👍 1All Replies (4)
hello, you are probably lacking a right graphics driver for your system. could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on... thank you
Application Basics
Name: Firefox Version: 38.0.1 Build ID: 20150513174244 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0 Multiprocess Windows: 0/1 (default: false)
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: Adobe Acrobat - Create PDF Version: 1.2 Enabled: false ID: web2pdfextension@web2pdf.adobedotcom
Name: Avast Online Security Version: 10.2.0.187 Enabled: false ID: wrc@avast.com
Graphics
Adapter Description: Standard VGA Graphics Adapter Adapter Drivers: vga framebuf vga256 vga64k Adapter RAM: Unknown Device ID: 0x68f9 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. DirectWrite Enabled: false (6.2.9200.17292) Driver Date: 6-21-2006 Driver Version: 6.1.7600.16385 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 WARP (OMTC) Subsys ID: 30301682 Vendor ID: 0x1002 WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Important Modified Preferences
browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150513174244 browser.startup.homepage_override.buildID: 20150513174244 browser.startup.homepage_override.mstone: 38.0.1 extensions.lastAppVersion: 38.0.1 media.gmp-eme-adobe.lastUpdate: 1432043935 media.gmp-eme-adobe.version: 9 media.gmp-gmpopenh264.lastUpdate: 1432043937 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150513174244 media.gmp-manager.lastCheck: 1432132670 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1432132694 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8
NSS Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC
NSSSMIME Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC
NSSSSL Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC
NSSUTIL Expected minimum version: 3.18.1 Version in use: 3.18.1
Experimental Features
Réiteach Roghnaithe
hi again barbara, thanks for following up with this information. it seems that your system is lacking a graphics driver, which unfortunately causes this bug you're experiencing in firefox. please install this driver from ati/amd which should match your configuration and get you back to the speed you're used to: http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2064
Firefox is working just fine now. Thanks for your help with this. I wish I understood it. But I suppose the most important thing is that it works. Thanks again! Barbara