This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Please, how do I use Kaspersky URL Advisor 4.0.10.15 which Mozilla says is incompatible with Firefox 39?

  • 5 fhreagra
  • 6 leis an bhfadhb seo
  • 3 views
  • Freagra is déanaí ó user633449

more options

I installed Kaspersky Security 2015 today for the first time. I received a Mozilla notice saying that Kaspersky URL Advisor 4.0.10.15 is incompatible with Firefox 39 and the plug in information page also freezes. I really need URL advisor. What can be done to rectify this please? Thank you.

I installed Kaspersky Security 2015 today for the first time. I received a Mozilla notice saying that Kaspersky URL Advisor 4.0.10.15 is incompatible with Firefox 39 and the plug in information page also freezes. I really need URL advisor. What can be done to rectify this please? Thank you.

All Replies (5)

more options

Hello!

Is Kaspersky original? Also I have carried out installation not for long but not reply problems.

Bye

more options

Yes it is original. I just purchased it from Amazon.

more options

Graces for the comment. You are helping to improve Firefox. Make to know here us also: http://mzl.la/1fgBjW6

more options

I am new to this. Your first answer didn't solve my problem. I hope Mozilla will provide a solution. Thank you for your replies.

more options

First off the URL advisor isn't a necessary part of Kapersky's security. Your anti-virus is still running in the background. It mimics features already in Firefox. There is no real reason to use it and it can introduce stability issues that wouldn't exist otherwise.

If you still want it, please contact Kapersky for assistance, maybe they have a newer version that is compatible with Firefox.