This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox crashes with videos (youtube..) MacOs

  • 1 freagra
  • 1 leis an bhfadhb seo
  • 7 views
  • Freagra is déanaí ó guigs

more options

https://crash-stats.mozilla.com/report/index/baefbdba-332b-468e-8b76-cc6b32150817

When i go to youtube and play a video or to a website with flash, firefox crashes.

I already tried solutions from other topics like: refresh firefox (reset add-ons and settings), reinstall it from zero, clean cookies and preferences, disable hardware acceleration, disable it too from flash, update flash, see html5 youtube and crashes too, disable some addons..

Mac 10.9.5 Firefox 40.0 (updated)

Thanks, desesperated

https://crash-stats.mozilla.com/report/index/baefbdba-332b-468e-8b76-cc6b32150817 When i go to youtube and play a video or to a website with flash, firefox crashes. I already tried solutions from other topics like: refresh firefox (reset add-ons and settings), reinstall it from zero, clean cookies and preferences, disable hardware acceleration, disable it too from flash, update flash, see html5 youtube and crashes too, disable some addons.. Mac 10.9.5 Firefox 40.0 (updated) Thanks, desesperated

All Replies (1)

more options

Hi ainos, If there is a particular youtube url that we can troubleshoot with please provide that link. Since the crash has an issue with AudioCodec I am inclined to ask for the stats for nerds by right clicking on the HTML5 embedded player for that url to see if its a supported codec. I do not know if that signature is from Mac OS or if its malware, but that will test it. Please also make sure that your audio drivers are up to date.