This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox crashes

  • 2 fhreagra
  • 1 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó cor-el

uriburib
uriburib
more options

Crash ID: bp-5907c56f-68e4-47a2-92a4-00a602150827 Crash ID: bp-50acb4d5-a67c-415b-90be-2f8492150827 Crash ID: bp-c7bedd62-1dfc-425f-ba87-72ac92150827 Crash ID: bp-2840b23a-d93c-4eb5-b977-8017c2150827

I tried unsucceffully updating Firefox and testing for the crash in safe mode.

Report Content:

Accessibility: Active AdapterDeviceID: 0x0102 AdapterDriverVersion: 8.15.10.2712 AdapterSubsysID: 1495103c AdapterVendorID: 0x8086 AvailablePageFile: 7805243392 AvailablePhysicalMemory: 3206885376 AvailableVirtualMemory: 3771576320 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: babyfox.dll; BreakpadReserveAddress: 81264640 BreakpadReserveSize: 67108864 BuildID: 20150812163655 CrashTime: 1440664533 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1-]: OpenSharedResource failed for format 65 InstallTime: 1440656280 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0102, AdapterSubsysID: 1495103c, AdapterDriverVersion: 8.15.10.2712 D2D- D2D1.1- D2D1.1+ D2D+ DWrite- DWrite+ D3D11 Layers- D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 636 StartupTime: 1440664532 SystemMemoryUsePercentage: 49 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20150812163655","version":"40.0.2","vendor":"Mozilla","platformVersion":"40.0.2","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":6032,"isWow64":true,"cpu":{"count":4,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","servicePackMajor":1,"servicePackMinor":0,"installYear":2012,"locale":"he-IL"},"hdd":{"profile":{"model":"ST3500413AS","revision":"HP64"},"binary":{"model":"ST3500413AS","revision":"HP64"},"system":{"model":"ST3500413AS","revision":"HP64"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Intel(R) HD Graphics","vendorID":"0x8086","deviceID":"0x0102","subsysID":"1495103c","RAM":null,"driver":"igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32","driverVersion":"8.15.10.2712","driverDate":"3-26-2012","GPUActive":true}]}},"settings":{"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{}},"profile":{"creationDate":16079,"resetDate":16674},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"40.0.2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16673,"updateDay":16674},"activePlugins":[{"name":"Adobe Acrobat","version":"11.0.6.70","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.06","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16060},{"name":"Adobe Acrobat","version":"11.0.6.70","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.06","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16060},{"name":"VMware Remote Console Plug-in","version":"5.1.0.20447","description":"VMware Remote Console Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vmware-remote-console-2012"],"updateDay":15534},{"name":"VMware Client Support Plug-in","version":"5.1.0.0","description":"VMware Client Support Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vmware-client-support-5-1"],"updateDay":15621},{"name":"VLC Web Plugin","version":"2.2.1.0","description":"VLC media player Web Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/mpeg","audio/x-mpeg","video/mpeg","video/x-mpeg","video/mpeg-system","video/x-mpeg-system","audio/mp4","audio/x-m4a","video/mp4","application/mpeg4-iod","application/mpeg4-muxcodetable","video/x-m4v","video/x-msvideo","application/ogg","video/ogg","application/x-ogg","application/x-vlc-plugin","video/x-ms-asf-plugin","video/x-ms-asf","application/x-mplayer2","video/x-ms-wmv","video/x-ms-wvx","audio/x-ms-wma","application/x-google-vlc-plugin","audio/wav","audio/x-wav","audio/3gpp","video/3gpp","audio/3gpp2","video/3gpp2","video/divx","video/flv","video/x-flv","application/x-matroska","video/x-matroska","audio/x-matroska","application/xspf+xml","audio/x-mpegurl","video/webm","audio/webm","application/vnd.rn-realmedia","audio/x-realaudio","audio/amr","audio/x-flac"],"updateDay":16538},{"name":"Google Update","version":"1.3.28.1","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16632},{"name":"Photo Gallery","version":"16.4.3522.110","description":"NPWLPG","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-wlpg3-detect","application/x-wlpg-detect"],"updateDay":16080},{"name":"Microsoft Office 2013","version":"15.0.4514.1000","description":"The plugin allows you to have a better experience with Microsoft SharePoint","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint","application/x-sharepoint-uc"],"updateDay":16093},{"name":"Silverlight Plug-In","version":"5.1.40728.0","description":"5.1.40728.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16643},{"name":"Java(TM) Platform SE 8 U31","version":"11.31.2.13","description":"Next Generation Java Plug-in 11.31.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;jpi-version=1.8.0_31","application/x-java-bean;jpi-version=1.8.0_31","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.31.2","application/x-java-applet;javafx=8.0.31"],"updateDay":16460},{"name":"Java Deployment Toolkit 8.0.310.13","version":"11.31.2.13","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16460},{"name":"Shockwave Flash","version":"18.0.0.232","description":"Shockwave Flash 18.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16660},{"name":"Microsoft Lync Web App Plug-in","version":"5.0.8308.301","description":"Microsoft Lync Web App Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-lwa-nativeplugin15.8"],"updateDay":15777},{"name":"ActiveTouch General Plugin Container","version":"28.12.2013.820","description":"ActiveTouch General Plugin Container Version 105","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-atgpc-plugin"],"updateDay":16471},{"name":"Microsoft Lync Web App Plug-in","version":"5.0.8308.301","description":"Microsoft Lync Web App Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-lwa-nativeplugin15.8"],"updateDay":15777},{"name":"ActiveTouch General Plugin Container","version":"28.12.2013.820","description":"ActiveTouch General Plugin Container Version 105","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-atgpc-plugin"],"updateDay":16471}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 12648194048 TotalPhysicalMemory: 6325039104 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 40.0.2

Crash ID: bp-5907c56f-68e4-47a2-92a4-00a602150827 Crash ID: bp-50acb4d5-a67c-415b-90be-2f8492150827 Crash ID: bp-c7bedd62-1dfc-425f-ba87-72ac92150827 Crash ID: bp-2840b23a-d93c-4eb5-b977-8017c2150827 I tried unsucceffully updating Firefox and testing for the crash in safe mode. Report Content: ----------------------- Accessibility: Active AdapterDeviceID: 0x0102 AdapterDriverVersion: 8.15.10.2712 AdapterSubsysID: 1495103c AdapterVendorID: 0x8086 AvailablePageFile: 7805243392 AvailablePhysicalMemory: 3206885376 AvailableVirtualMemory: 3771576320 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: babyfox.dll; BreakpadReserveAddress: 81264640 BreakpadReserveSize: 67108864 BuildID: 20150812163655 CrashTime: 1440664533 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1-]: OpenSharedResource failed for format 65 InstallTime: 1440656280 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0102, AdapterSubsysID: 1495103c, AdapterDriverVersion: 8.15.10.2712 D2D- D2D1.1- D2D1.1+ D2D+ DWrite- DWrite+ D3D11 Layers- D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 636 StartupTime: 1440664532 SystemMemoryUsePercentage: 49 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20150812163655","version":"40.0.2","vendor":"Mozilla","platformVersion":"40.0.2","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":6032,"isWow64":true,"cpu":{"count":4,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","servicePackMajor":1,"servicePackMinor":0,"installYear":2012,"locale":"he-IL"},"hdd":{"profile":{"model":"ST3500413AS","revision":"HP64"},"binary":{"model":"ST3500413AS","revision":"HP64"},"system":{"model":"ST3500413AS","revision":"HP64"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Intel(R) HD Graphics","vendorID":"0x8086","deviceID":"0x0102","subsysID":"1495103c","RAM":null,"driver":"igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32","driverVersion":"8.15.10.2712","driverDate":"3-26-2012","GPUActive":true}]}},"settings":{"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{}},"profile":{"creationDate":16079,"resetDate":16674},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"40.0.2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16673,"updateDay":16674},"activePlugins":[{"name":"Adobe Acrobat","version":"11.0.6.70","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.06","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16060},{"name":"Adobe Acrobat","version":"11.0.6.70","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.06","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16060},{"name":"VMware Remote Console Plug-in","version":"5.1.0.20447","description":"VMware Remote Console Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vmware-remote-console-2012"],"updateDay":15534},{"name":"VMware Client Support Plug-in","version":"5.1.0.0","description":"VMware Client Support Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vmware-client-support-5-1"],"updateDay":15621},{"name":"VLC Web Plugin","version":"2.2.1.0","description":"VLC media player Web Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/mpeg","audio/x-mpeg","video/mpeg","video/x-mpeg","video/mpeg-system","video/x-mpeg-system","audio/mp4","audio/x-m4a","video/mp4","application/mpeg4-iod","application/mpeg4-muxcodetable","video/x-m4v","video/x-msvideo","application/ogg","video/ogg","application/x-ogg","application/x-vlc-plugin","video/x-ms-asf-plugin","video/x-ms-asf","application/x-mplayer2","video/x-ms-wmv","video/x-ms-wvx","audio/x-ms-wma","application/x-google-vlc-plugin","audio/wav","audio/x-wav","audio/3gpp","video/3gpp","audio/3gpp2","video/3gpp2","video/divx","video/flv","video/x-flv","application/x-matroska","video/x-matroska","audio/x-matroska","application/xspf+xml","audio/x-mpegurl","video/webm","audio/webm","application/vnd.rn-realmedia","audio/x-realaudio","audio/amr","audio/x-flac"],"updateDay":16538},{"name":"Google Update","version":"1.3.28.1","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16632},{"name":"Photo Gallery","version":"16.4.3522.110","description":"NPWLPG","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-wlpg3-detect","application/x-wlpg-detect"],"updateDay":16080},{"name":"Microsoft Office 2013","version":"15.0.4514.1000","description":"The plugin allows you to have a better experience with Microsoft SharePoint","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint","application/x-sharepoint-uc"],"updateDay":16093},{"name":"Silverlight Plug-In","version":"5.1.40728.0","description":"5.1.40728.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16643},{"name":"Java(TM) Platform SE 8 U31","version":"11.31.2.13","description":"Next Generation Java Plug-in 11.31.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;jpi-version=1.8.0_31","application/x-java-bean;jpi-version=1.8.0_31","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.31.2","application/x-java-applet;javafx=8.0.31"],"updateDay":16460},{"name":"Java Deployment Toolkit 8.0.310.13","version":"11.31.2.13","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16460},{"name":"Shockwave Flash","version":"18.0.0.232","description":"Shockwave Flash 18.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16660},{"name":"Microsoft Lync Web App Plug-in","version":"5.0.8308.301","description":"Microsoft Lync Web App Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-lwa-nativeplugin15.8"],"updateDay":15777},{"name":"ActiveTouch General Plugin Container","version":"28.12.2013.820","description":"ActiveTouch General Plugin Container Version 105","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-atgpc-plugin"],"updateDay":16471},{"name":"Microsoft Lync Web App Plug-in","version":"5.0.8308.301","description":"Microsoft Lync Web App Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-lwa-nativeplugin15.8"],"updateDay":15777},{"name":"ActiveTouch General Plugin Container","version":"28.12.2013.820","description":"ActiveTouch General Plugin Container Version 105","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-atgpc-plugin"],"updateDay":16471}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 12648194048 TotalPhysicalMemory: 6325039104 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 40.0.2

All Replies (2)

Scribe
Scribe
more options

Hi, the problem seems to be with your graphics drivers, so perhaps you could try updating. More - Upgrade your graphics drivers to use hardware acceleration and WebGL.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This is possibly a problem with "Websense Endpoint" software. You can try to disable or uninstall this software for now until there is an update that addresses this issue.