This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Why does Firefox crash when I try to import bookmarks from Chrome?

  • 5 fhreagra
  • 2 leis an bhfadhb seo
  • 7 views
  • Freagra is déanaí ó cor-el

BALIBLUE
BALIBLUE
more options

Tried 3 times to import bookmarks but Firefox crashes when it gets to 'bookmarks' after copying cookies and browsing history from the 'items to import' window. Checked all the Chrome bookmarks for errors etc, cleaned them and then tried again but still crashing. It is only Firefox that crashes everything else works OK.

Tried 3 times to import bookmarks but Firefox crashes when it gets to 'bookmarks' after copying cookies and browsing history from the 'items to import' window. Checked all the Chrome bookmarks for errors etc, cleaned them and then tried again but still crashing. It is only Firefox that crashes everything else works OK.

Réiteach roghnaithe

You're welcome

Read this answer in context 👍 0

All Replies (5)

FredMcD
FredMcD
more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
BALIBLUE
BALIBLUE Úinéir na ceiste
more options

Thanks, but it says no crash reports have been submitted. The history and cookies 'grayed out' as if completed but when it got to bookmarks the whole browser was just hung

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you try to export the bookmarks in Google Chrome to an HTML file and import this file in the Firefox Bookmarks Manager (Library)?

BALIBLUE
BALIBLUE Úinéir na ceiste
more options

cor-el said

Did you try to export the bookmarks in Google Chrome to an HTML file and import this file in the Firefox Bookmarks Manager (Library)?

That worked! Thanks a lot

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Réiteach Roghnaithe

You're welcome