This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

I tried reinstall and checking plugins and my firefox keeps crashing and black screeens for vidoes

  • 3 fhreagra
  • 2 leis an bhfadhb seo
  • 2 views
  • Freagra is déanaí ó FredMcD

mozillahelpme
mozillahelpme
more options

AdapterVendorID: 0x8086, AdapterDeviceID: 0x0126, AdapterSubsysID: 21d017aa, AdapterDriverVersion: 8.15.10.2538 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1057, AdapterSubsysID2: 21d017aa, AdapterDriverVersion2: 8.17.12.7593D2D- D2D1.1- D2D1.1+ D2D+ DWrite- DWrite+ D3D11 Layers- D3D11 Layers+ WebGL- EGL- EGL+ GL Context- GL Context+ WebGL+

AdapterVendorID: 0x8086, AdapterDeviceID: 0x0126, AdapterSubsysID: 21d017aa, AdapterDriverVersion: 8.15.10.2538 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1057, AdapterSubsysID2: 21d017aa, AdapterDriverVersion2: 8.17.12.7593D2D- D2D1.1- D2D1.1+ D2D+ DWrite- DWrite+ D3D11 Layers- D3D11 Layers+ WebGL- EGL- EGL+ GL Context- GL Context+ WebGL+

All Replies (3)

FredMcD
FredMcD
more options

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 11.0.0 Adobe PDF Plug-In For Firefox and Netscape 10.1.13

Adobe Shockwave for Director Netscape plug-in, version 12.0.7.148 Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director Version 12.1.9.160 http://get.adobe.com/shockwave/

mozillahelpme
mozillahelpme Úinéir na ceiste
more options

bp-f411ef4f-c855-4272-b019-5fbd02150908 9/8/2015 11:41 AM bp-dfb15817-a767-4741-b1b4-984bf2150908 9/8/2015 11:26 AM bp-1edf4095-9a17-48bc-a8d3-1c6832150908 9/8/2015 11:24 AM bp-37ba00bd-d4f9-4c9f-8107-e797f2150908 9/7/2015 9:28 PM bp-ea05af50-6945-4ad5-9d08-67ed02150908 9/7/2015 9:23 PM bp-92fde9de-ea65-4add-91b1-8a7a82150906 9/5/2015 3:24 PM bp-01282ab0-96d0-4c37-afb9-763d12150906 9/5/2015 3:00 PM bp-ded2ba96-7804-4c2f-91b6-967692150906 9/5/2015 2:56 PM bp-2c6358ae-0996-48fa-85fc-5e8a12150906 9/5/2015 2:34 PM bp-7af9ba42-dd4c-4acd-bb44-975452150906 9/5/2015 2:29 PM bp-73759423-9288-4d63-8769-7ea082150906 9/5/2015 2:25 PM

FredMcD
FredMcD
more options

The crash report flagged these programs;

igd10umd32.dll = Intel(R) Graphics Technology

nvd3dum.dll = NVIDIA Windows Vista WDDM driver

nvumdshim.dll = NVIDIA Corp

IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection



You are showing high memory usage

Total Virtual Memory 2147352576

Available Virtual Memory 146210816

System Memory Use Percentage 72

Available Page File 1590153216

Available Physical Memory 852512768 ++++++++++++++++++++++++++++++++++ This is for Sumo's; Related Bugs 878434 NEW --- graphics driver crashes (dual NVIDIA/Intel GPUs)

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration