This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

How can I add an email address to my safe list to stop its emails being sent to spam?

  • 2 fhreagra
  • 4 leis an bhfadhb seo
  • 2 views
  • Freagra is déanaí ó BrianLB

more options

Many of my regular emails are being sent direct to the spam or junk folder when they are not spam and have no spam characteristics. Where can I find my list of safe email addresses and add to it the email addresses of these emails?

Many of my regular emails are being sent direct to the spam or junk folder when they are not spam and have no spam characteristics. Where can I find my list of safe email addresses and add to it the email addresses of these emails?

Réiteach roghnaithe

Thanks, Sashoto. Of course: silly of me. I have now added the relevant email addresses to the safe lists in Gmail and Outlook, which I hope should do the trick.

Read this answer in context 👍 0

All Replies (2)

more options

Hello Brian, are you using Mozilla Thunderbird? If not then it will be better if you ask the question on the email provider / email client's forum.

more options

Réiteach Roghnaithe

Thanks, Sashoto. Of course: silly of me. I have now added the relevant email addresses to the safe lists in Gmail and Outlook, which I hope should do the trick.