This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox crashes

  • 1 freagra
  • 1 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó the-edmeister

gibisco
gibisco
more options

PC - windows 7 pro, service pack 1, fully updated Intel i7 , 8 Gb ram, 64 bit os I love Firefox but it started blocking for some seconds at once on a while and since yesterday it started crashing and now it even do not start crashing immediately Tried reinstalling completely after cleaning all files and directories related but still do not work, do not start in safe mode. Checked with malaware no spyware in my PC

Last crash file content: 1445418366

thank you very much for your support

PC - windows 7 pro, service pack 1, fully updated Intel i7 , 8 Gb ram, 64 bit os I love Firefox but it started blocking for some seconds at once on a while and since yesterday it started crashing and now it even do not start crashing immediately Tried reinstalling completely after cleaning all files and directories related but still do not work, do not start in safe mode. Checked with malaware no spyware in my PC Last crash file content: 1445418366 thank you very much for your support

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

Please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.