Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Installation problems

  • 3 fhreagra
  • 5 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó kaa_aziz

kaa_aziz
kaa_aziz
more options

Hi, I write to you to notice a problem in the installation of the last Firefox version. When runing the .exe file to install, the installation process stops after extracting files. So I had to extract the .exe manually and install the setup.exe. Thank You.

Hi, I write to you to notice a problem in the installation of the last Firefox version. When runing the .exe file to install, the installation process stops after extracting files. So I had to extract the .exe manually and install the setup.exe. Thank You.

All Replies (3)

guigs
guigs
more options

Hi kaa_aziz , Thank you for reporting this, can you provide a little more details where you are downloading and how you are 'extracting' the files when you updated?

Thank you!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that Anti-Virus software is causing problems. Try to disable Anti-Virus software temporarily to see if that makes a difference.

kaa_aziz
kaa_aziz Úinéir na ceiste
more options

Hi, I downloaded the full package https://download-installer.cdn.mozilla.net/pub/firefox/releases/42.0/win32/fr/Firefox%20Setup%2042.0.exe . after that I had to extract the .exe file to a folder under the name of 'Firefox Setup 42.0", and I installed the setup.exe contained in this folder.